Frequently Ask Questions

InterPro FAQ

We have replied to some common questions below for you. Feel free to write us any time from contact us page.

Why does it show a lock icon and cannot use GO Touch?

Reasons for this might be:
1. The USB cable is not connected properly between the PC and the projector.
Please check whether the USB cable has been connected.
2. Please perform the following operation and check that the application is installed correctly.
Select Device Manager> Imaging Devices> TouchDriver+. Then start “Scan for hardware changes”
to check.
3. Please use the supplied USB cable. Please contact the reseller if you need a longer USB cable.
4. Malfunction of the USB port on computer. Please check if the USB port is functioning or not.
If not, please consult with your IT engineer.

Why can I not execute calibration on the circle target mark?

Please check which operation mode you are using (“Touch Mode” or “Pen Mode”) and make sure there is no object blocking the camera of InterPro.

 Operation Mode Inspection
Pen Mode
1. Please check that the power switch on the Pen is turned on or if the pen battery is low.
2. When using the Pen, avoid shadows and maintain the pen 25° or above the projection screen.
Be sure to locate the tip of the light pen in the site of the CMOS sensor. If the sensor cannot see it,
the interactive system will not work.
*writing should avoid shadows
*Pen should maintain 25° or above with projection screen

Touch Mode
1. Please use a finger to point to the center of the circle target mark when you run calibration and make
sure you are not blocking the CMOS sensor.
2. Click the “Environment Check” to check whether the laser box is installed properly.

Touch Area Setting & Environment Check
1. Avoid having the ambient light directly affect the projection screen or the CMOS Sensor.
2. Click “Touch area setting” and check that the border of the green zone is slightly over the
projected white frame.

 

Why is the cursor not at the position pointed to by the Pen or finger?

Reasons for this might be:
1. The system is not calibrated well. Try to point to the center of circle target mark when you
run calibration.
2. The position of the projector or the projection distance has been changed. Please run the calibration
procedure again.
3. The image resolution or the projection screen size has been changed. Please run the calibration
procedure again.

Why is the cursor jumping?

This may be caused by strong ambient light interference.
Try to avoid strong ambient light interference (especially strong sunlight directly projected on the screen) and also adjust the “Touch Sensitivity” level accordingly to solve the problem.

In Windows 8/10, why the cursor is not at the correct position after the calibration<br /> process?

In Windows 8/10, it has built-in resolution settings for touch devices. Therefore, the calibration only works when the resolution of the display device (e.g., projector) must be adjusted to the right ratio. With synchronous output, calibration may not work well when the external display device receives incorrect signal. When the projector and computer’s resolution are not consistent, please calibrate by
suggested resolution at single display mode. When users choose the “Duplicate” mode, please check the resolution settings of computer is
consistent with that of projector

In-Motions Interactive Kit FAQ

We have replied to some common questions below for you. Feel free to write us any time from contact us page.

Does the finger touch interactive whiteboard need to work with projector?

Yes, In-Motions finger touch interactive whiteboards must work together with PC and projector, they can transform any flat surface into a touch screen.

Does the finger touch interactive whiteboard need to work with projector?

Yes, In-Motions finger touch interactive whiteboards must work together with PC and projector, they can transform any flat surface into a touch screen.

Why calibration failed?

For the finger touch model, the sensor and emitter must be adjusted in well position then you can do the calibration successful. Watch the Video, Click Here.

Is it multi finger touch?

Yes, it is real multi-points. 100 people can write at the same in theory.

In-Motions GO FAQ

We have replied to some common questions below for you. Feel free to write us any time from contact us page.

The E-Pen does not appear to be responding when in operation?

1.The signal path from the signal receiver may be blocked by the user. Avoid blocking the signal path when working on the projection screen.  

2. The E-Pen has run out of battery.

3. Disturbance by strong ambient lighting.

4. Cable loosing or dropping.

In-Motions Projector IM-451X

We have replied to some common questions below for you. Feel free to write us any time from contact us page.

The mouse is not moving as my finger touch the wall?

The laser is reflected onto the screen for that area, please re adjust the laser sensor as per the video provided.

Do I have to re-calibrate whenever I connect ?

When your Installation is fixed to the ceiling and permanent you do not have to.

I use it for outdoor presentation, do you have a portable version.

Yes you can always buy an additional sensor kit with battery for outdoor and visiting use.

What if it does not work when I am outside?

You can manually calibrate it for still perform your presentation or games

In-Motions Projector IM-452G

We have replied to some common questions below for you. Feel free to write us any time from contact us page.

What if the game is stalled stall while playing ?

Re-start the Android with the controller.

Can I play the game on the wall as well as on the floor?

You can play wall game on the floor however we cater another lense type for floor.

Can I upgrade the game type?

Yes you can reach us for the new update and if for specific game you like to have please check with us

Can I play all the game available on Android system ?

Unfortunately no. The games were tie to the sensor and not to the system.

In-Motions Multi-Screens Kit FAQ

We have replied to some common questions below for you. Feel free to write us any time from contact us page.

Why is the left or right camera can see the whole board?

Pending

How do I define parameter for the calibration?

Pending

Where should I mount the camera ?

Pending

What graphic PC system can In Motion support up to ?

Pending

Trouble Shooting for Edge Blending VNS 802

Pending

Front Panel LED indicators

➢ User should see Input / Output LED lights in each channel. If no light illuminated in specific

channel, please check Input / Output connecting cables, signal source & monitor in that

channel.

➢ If user sees continuous flashing in some channel LED, it means OSD may be locked. Please

press [Menu] key for 5 seconds or press 850 number keys in remote controller to disable [OSD

locked].

Intermittent or Loss of Input Signal

➢ Check the HDMI cable quality and make sure all cables are fitted correctly. 4k/60 signal
requires high speed certified cables.

➢ Cable length: Connecting cable length should be as short as possible. Replace a short cable to
verify the possible root cause.G802 User Guide Document: G802-3

➢ HDCP compliant issues: If the input source or the monitors are not HDCP compliant, it is
possible to stop G802 from negotiating HDCP link and show intermittent, abnormal or no
image. Please check HDCP condition in signal source or display device.

➢ Resolution issues: check if signal source and connecting cables can provide source signal
supported by G802.

➢ DVI/HDMI signal compatibility: some display devices may only support HDMI or DVI video signal and execute wrong signal format detecting. The default output is HDMI. User can change output with DVI format through [Options]→ [Setting]→ [DVI]→ [On].

➢ Usually, to swap with different cable, output channel, signal source and monitor can verify the root cause for the failure.

➢ When it is possible to have signal compatibility issue, user can add one HDMI splitter/switcher
in the middle to change signal impedance. It may fix the issue.

Video quality issues

➢ Use the highest resolution and number of color bits (RGB 4:4:4) images allowed by G802 to be used as a signal source whenever possible.

➢ There are a number of lower-quality AV players, the specification and actual output are difference, or because of the use of lower color sampling bits or poor image compression technology, resulting in lower quality or image is not smooth (LAG).

➢ If the use of H.264/H.265 compressed files, please select a player with hardware decoding to get smooth video quality.

➢ If the input signal is interlaced signal (interlaced-1080i), and the image is rotated or flipped, then the channel will have no [3D Motion adaptive de-interlaced] processing function. If user applies static image source, the output video will have a slight jitter phenomenon. The processing channel quality will be reduced. Use a progressive signal source setting (1080p/2160p) whenever possible.

➢ Please press [INFO] shortcut key to check the input/output signal settings.

Image position shift after installation

The position shift in the projector will be enlarged to more than 10x due to projection distance. One mm image shift inside projector may appear 1cm image shift on the screen. User will clearly see blurred effect on overlap region in edge blending setup.

➢ There will be some image position shift after system setup. The main reasons are as follows:

– Thermal drift due to projector internal temperature change. When power on the projector, the temperature is lower. After 20-30 minutes, the image position shift may be up to 5-10mm. It will be more obvious in overlap region. Different projector will have different thermal drift range.

– Stability of mounting system.

– Projector structure change after installation due to weight and thermal effect.G802 User Guide Document: G802-3

– Cable connection and cause weight balance issue.

– Change lamp

– Earth quake or caused by human reasons.

➢ The first projector image position calibration should be done within one month after installation.

The second calibration may be required after 3 months, then every 6 months or once a year.

➢ If user finds big position shift and doesn’t know the real issue. Please follow below procedures to confirm the issue is from GeoBox or not.

– Turn off GeoBox and open projector internal test pattern.

– Mark the corner positions of the projector image.

– Check projector image shift condition after some time with GeoBox in OFF condition.

– User will clearly identify that the position shift is from GeoBox or not after this procedure.

– GeoBox is digital processor and will not change image position only for few pixels.

System crash and malfunction

➢ After FW update, please reset the system through a pin inserting to reset hole for 5 seconds to avoid abnormal settings inside the system.

➢ Image 90/270 degrees rotation can only be executed under 4k/2k @30Hz input resolution.

➢ When the input source is 4:4:4 PC graphics signal, only [Brightness], [Contrast] and [Sharpness] three items under [Picture] menu can be executed. If the input is 4:2:2 video source, all the items are functional.

➢ When implement [Corner Wall] alignment, other geometry functions will be not functional.

➢ Remote controller may be interfered by environment and can’t be smoothly operation.

➢ Gwarp settings: If no Gwarp3 data in UserMap and user click UserMap key, the image will disappear. Please select [2×2] geometry alignment key to recover OSD menu.

Synchronization issue in the outputs

➢ The input refresh rate should be the same as output refresh rate so that the system can implement Frame Lock to synchronize all the outputs. If the input source is 50Hz with 60Hz output, it is possible to see some lag among the displays.

➢ When system Reset or executing Video Wall settings, it is possible for the projectors to re search signal source. User can [Disable] Frame Synch to let the output with Free-Run mode

In-Motions Astra, Persee

We have replied to some common questions below for you. Feel free to write us any time from contact us page.

Is In-Motions Astra SDK cross-platform?

Yes. The SDK supports Windows, Linux, and Android, as well as creative coding frameworks such as Unity3D.

What is the screw tripod used for Astra?

Astra Series: M6x7.2mm

What is the screw tripod used for Persee?

Persee: 1/4-20TPI

What is the screw tripod used for Persee?

Persee: 1/4-20TPI

The camera has laser diode, is it safe use for children?

Yes! The IR projection module uses an infrared laser; however, the laser is very low power (class 1, similar to a common laser pointer) and the laser light is passed through a proprietary set of optics including a diffraction grating. This causes the light to be spread out over a very large area, which means the light is safe to the eye at any distance.

WizeFloor FAQ

We have replied to some common questions below for you. Feel free to write us any time from contact us page.

How do I install the WizeFloor software?

To download the software, go to www.wizefloor.com/app/help and login with your username and password. Download the main WizeFloor software and run the
installer. When the software is installed a WizeFloor will be placed on the desktop.
Double-press this to launch the software.

How do I use the WizeFloor software and create new tiles?

Download our user guide which explains both how the floor software and the editing
software works. You can find it here:
https://www.wizefloor.com/download/guides/user_guide.pdf

I can’t remember my username and password?

Go to the forgot password page:
https://www.wizefloor.com/app/forgotPassword.php

Can users try out the software before buying?

Go to the register user page: https://www.wizefloor.com/app/register.php.
This will allow the user to join a demo group and get access for one month to the
system.

How do I order a new license?

Please contact us on info@wizefloor.com and attach a purchase order containing the
following information:

• End customer details (address, phone, email)
• License type (light, standard or premium) and length (1, 3 or 5 years)

We will then generate a pdf-license containing username and password for a floor
and admin user as well as an invoice. Payment must be made within a month.

I can’t find the license document for a customer?

Please contact us on support@wizefloor.com and include the exact name of the
customer and we will retrieve it for you.

What happens when a customer’s subscription expires?

The customer will get converted to a free subscription. While they can continue to use
the tiles, they have created they will lose many benefits such as community access,
server space, access to new apps that are released and more. The customer will get
an email notifying one month in advance that subscription is expiring. If you have an
agreement with the customer to renew please send a purchase order to
info@wizefloor.com.

ATrack is not starting when the WizeFloor software is launched?

Press CTRL+ALT+DELETE to open the task manager and make sure there is no ATrack
process running. If it is running kill it.

Touch points are stuck in the camera image and generating presses in the WizeFloor software even though nothing is on the floor?

Press CTRL+B to reset the background. If that does not work perform a full calibration
by pressing CTRL+S. If points are still stuck it might be due to noise or light from the
environment so it might be necessary to roll down the blinds. Also make sure the
camera it not placed too high as that can impact the tracking quality.
If the above does not work you will need to press Alt+Tab to switch to ATrack. Make
sure there is an available camera image. If not make sure the camera is connected to
the computer and powered. If the camera is connected problems can often be solved
by switching the camera to another USB port and reboot the computer.

In-Motions AR Projector FAQ

We have replied to some common questions below for you. Feel free to write us any time from contact us page.

Is In-Motions Astra SDK cross-platform?

Yes. The SDK supports Windows, Linux, and Android, as well as creative coding frameworks such as Unity3D.

What is the screw tripod used for Astra?

Astra Series: M6x7.2mm

What is the screw tripod used for Persee?

Persee: 1/4-20TPI

What is the screw tripod used for Persee?

Persee: 1/4-20TPI

The camera has laser diode, is it safe use for children?

Yes! The IR projection module uses an infrared laser; however, the laser is very low power (class 1, similar to a common laser pointer) and the laser light is passed through a proprietary set of optics including a diffraction grating. This causes the light to be spread out over a very large area, which means the light is safe to the eye at any distance.

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